IT SUPPORT SERVICES

We can offer advice and support for all your PC needs:

PC's, Laptops, Small Servers, Networks
For Home & Small Business Users
Residential Or Work Place Visits, With No Call Out Charge
Fast and friendly on-site computer repair for home and business around London and Greater London

Here is a list of the services we offer • Computer Repairs
• Upgrades
• Wireless Internet and Network Setup
• Hardware Installation
• Troubleshooting
• Purchase Support and Advice
• Remote Support Service
• Proactive support of your systems e.g. Checking backups, and anti- virus updates
• No Fix No Fee !

More than affordable solutions:

Lite @ £20.00 Per hour
• Remote Support Service
• Maximum 24 hour response by one of our engineers

Enhanced @ £40.00 Per hour
• On-site support by our engineers, for Desktop Software and Hardware, Small Home Network
• Maximum 12 hour response by one of our engineers

Full @ £45.00 Per hour
• On-site support by our engineers, for Server, Desktop Software and Hardware, Server based Office Network
• Maximum 12 hour response by one of our engineers

Call or e-mail us today to book an appointment.

0208 123 1274 or support@theitfactory.co.uk

To request further information click here.

Benefits of our Remote Support Service

• No need to carry your PC to our repair centre
• No need to have an engineer on-site
• Affordable - More than half the hourly price of the usual call out
• Safe and secure - once disconnected we no longer have access to your computer
• Learn to help yourself in the future - follow the exact troubleshooting steps on your computer screen

Call 0208 123 1274 to speak with an engineer

• Schedule an appointment
• Prepay, note you only pay at first flat rate of an 1 hour @ £20 - you can do this by clicking on the Paypal Payments button below
• Finally download this program and save it to your desktop. The engineer will guide you step by step through the whole process.

All our engineers are certified to industry standard. Our on-site visits cover the entire area of London and Greater London. Our telephone covered office hours are Monday to Friday 9am-5pm. An after-hours on-site support service for evening and weekends for queries sent via e-mail is available outside office hours.

On-site support incidents are charged at ½ hourly intervals after the first hour (minimum), with no call-out charge (excludes VAT & parts).For all our support packages there are No Monthly Charges, all you have to pay are the hourly charges. These have to be paid in advance for the Telephone and remote options and on-site for all the others, unless otherwise agreed.